Terms of Service

By accessing or using the Goezee Travels website (goezeetravels.com), making a booking, or using any of our travel services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you ("Customer", "you", or "your") and Goezee Travels ("Company", "we", "our", or "us"), a travel services company registered in India (MSME registered, GST compliant), with its principal office at No 14, 3rd Floor, Old BMC Building No 2, Hemant Manjrekar Road, Sion Koliwada, Mumbai 400022, Maharashtra, India.

Goezee Travels provides travel planning and booking services including, but not limited to:

• Curated domestic and international travel packages
• Custom itinerary planning and design
• Hotel and accommodation bookings
• Flight and transport arrangements
• Visa assistance and documentation guidance
• Travel insurance facilitation
• Airport transfers and ground transportation

We act as an intermediary between you and third-party service providers (airlines, hotels, tour operators, etc.). While we exercise due diligence in selecting our partners, we are not the direct provider of these underlying services.

3.1 Booking Process A booking is confirmed only upon receipt of the required deposit or full payment and issuance of a written booking confirmation by Goezee Travels. Verbal confirmations or email enquiries do not constitute a confirmed booking.

3.2 Accuracy of Information You are responsible for ensuring all traveller details (names, passport numbers, dates of birth, contact information) provided at the time of booking are accurate and match official travel documents. Goezee Travels shall not be liable for any losses arising from incorrect information provided by you.

3.3 Passport and Visa Requirements It is your sole responsibility to ensure you hold a valid passport (with at least 6 months validity beyond your travel dates) and all required visas. We provide visa assistance as a courtesy service; however, visa approval is at the sole discretion of the relevant embassy or consulate.

3.4 Travel Insurance We strongly recommend that all travellers purchase comprehensive travel insurance covering trip cancellation, medical emergencies, baggage loss, and personal liability. Goezee Travels shall not be responsible for any losses that would have been covered by travel insurance.

4.1 Pricing All prices are quoted in Indian Rupees (INR) unless otherwise stated. Prices are subject to change until a booking is confirmed and full payment or the required deposit is received.

4.2 Payment Schedule - A non-refundable booking deposit (typically 25–30% of the total package cost) is required to confirm a reservation. - The remaining balance is due no later than 30 days before the departure date, unless otherwise specified. - For bookings made within 30 days of departure, full payment is required at the time of booking.

4.3 Payment Methods We accept payments via our secure online payment gateway. All transactions are encrypted and processed in accordance with applicable security standards.

4.4 GST Goods and Services Tax (GST) will be applied to all bookings as per applicable Indian tax laws. GST invoices will be provided upon request.

4.5 Price Changes In exceptional circumstances (e.g., significant currency fluctuations, fuel surcharge increases, or government-imposed taxes), we reserve the right to adjust prices after booking. We will notify you immediately and provide the option to accept the revised price or cancel with a full refund.

5.1 Cancellation by Customer Cancellations must be submitted in writing to [email protected]. The following cancellation charges apply based on the number of days before departure:

• More than 60 days: Loss of booking deposit only
• 30–60 days: 50% of total package cost
• 15–29 days: 75% of total package cost
• Less than 15 days: 100% of total package cost (no refund)

5.2 Non-Refundable Components Certain components such as airline tickets, visa fees, and non-refundable hotel bookings may be subject to stricter cancellation terms imposed by the respective service providers. These will be communicated to you at the time of booking.

5.3 Cancellation by Goezee Travels We reserve the right to cancel a tour due to insufficient bookings, force majeure events, or circumstances beyond our control. In such cases, we will offer you: - A full refund of all amounts paid to us, or - An alternative tour of equivalent value (subject to availability)

5.4 Refund Processing Approved refunds will be processed within 7–14 business days to the original payment method. Processing times may vary depending on your bank or payment provider.

5.5 No-Show Policy No refunds will be provided for no-shows or unused portions of a confirmed booking.

6.1 Changes by Customer Requests to change travel dates, destinations, or traveller details must be submitted in writing. Changes are subject to availability and may incur amendment fees plus any additional costs charged by service providers. Changes within 30 days of departure may be treated as cancellations.

6.2 Changes by Goezee Travels We reserve the right to make minor changes to itineraries (e.g., hotel substitutions of equivalent standard, route changes) without prior notice. For significant changes, we will notify you as soon as possible and offer alternatives or a refund.

7.1 Third-Party Services Goezee Travels acts as an agent for third-party service providers. We are not liable for any acts, omissions, defaults, or negligence of airlines, hotels, transport operators, or other third parties.

7.2 Force Majeure We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, civil unrest, government actions, strikes, or technical failures.

7.3 Maximum Liability To the maximum extent permitted by applicable law, our total liability to you for any claim arising out of or in connection with your booking shall not exceed the total amount paid by you for the affected booking.

7.4 Consequential Losses We shall not be liable for any indirect, incidental, special, or consequential losses, including loss of enjoyment, loss of profit, or loss of opportunity.

You agree to:

• Comply with all laws, regulations, and entry requirements of the countries you visit
• Behave in a manner that does not endanger, offend, or inconvenience other travellers, service providers, or local communities
• Follow the reasonable instructions of tour leaders, guides, and service providers
• Respect local customs, traditions, and cultural sensitivities

We reserve the right to remove any traveller from a tour at any time if their conduct is deemed disruptive, dangerous, or illegal. In such cases, no refund will be provided and the traveller will be responsible for all additional costs incurred.

It is your responsibility to ensure you are medically fit to travel and to consult a healthcare professional regarding any vaccinations, medications, or health precautions required for your destination.

You must disclose any pre-existing medical conditions that may affect your ability to participate in activities included in your itinerary. Failure to disclose relevant medical information may result in exclusion from certain activities without refund.

All content on the Goezee Travels website, including text, images, logos, itineraries, and design elements, is the property of Goezee Travels or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

12.1 Governing Law These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

12.2 Jurisdiction Any disputes arising out of or in connection with these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

12.3 Dispute Resolution Before initiating legal proceedings, we encourage you to contact our Grievance Officer at [email protected] to attempt an amicable resolution. We will endeavour to resolve disputes within 30 days of receipt.

12.4 Consumer Protection Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 (India) or any other applicable consumer protection legislation.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the revised Terms. We recommend reviewing these Terms periodically.

For any questions, concerns, or complaints regarding these Terms, please contact us:

Goezee Travels No 14, 3rd Floor, Old BMC Building No 2, Hemant Manjrekar Road, Sion Koliwada Mumbai 400022, Maharashtra, India Email: [email protected] Phone: +91 76880 02255 WhatsApp: +91 76880 02255

Grievance Officer: Fredly Poyyail Grievances will be acknowledged within 24 hours and resolved within 30 days.