Privacy Policy

Goezee Travels ("we", "our", or "us") is a travel services company registered in India (MSME registered, GST compliant), operating from No 14, 3rd Floor, Old BMC Building No 2, Hemant Manjrekar Road, Sion Koliwada, Mumbai 400022. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website goezeetravels.com, make a booking, or interact with us in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

We collect information you provide directly to us, including:

Personal Identification Information: Full name, date of birth, nationality, passport or government-issued ID details (required for travel bookings).

Contact Information: Email address, phone number, WhatsApp number, and mailing address.

Payment Information: We do not store full card details. Payments are processed securely through our payment gateway partners. We retain transaction references and booking amounts for accounting purposes.

Travel Preferences: Dietary requirements, accessibility needs, seat preferences, and other travel-related preferences you share with us.

Account Information: Username, password (stored in encrypted form), and profile details if you create an account on our platform.

Communication Data: Records of your correspondence with us via email, phone, WhatsApp, or our contact form.

Automatically Collected Data: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs — collected via cookies and similar technologies.

We use the information we collect to:

• Process and confirm travel bookings, including communicating with airlines, hotels, and tour operators on your behalf
• Send booking confirmations, itineraries, e-tickets, and travel documents
• Process payments and issue refunds where applicable
• Provide customer support and respond to your queries
• Send important travel updates, alerts, or changes to your itinerary
• Send promotional offers, newsletters, and travel inspiration (only with your consent; you may opt out at any time)
• Improve our website, services, and user experience
• Comply with legal obligations under Indian law, including the Information Technology Act, 2000 and its amendments
• Prevent fraud, unauthorised access, and other illegal activities
• Maintain internal records and conduct business analytics

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Travel Service Providers: Airlines, hotels, car rental companies, tour operators, visa agencies, and other third parties necessary to fulfil your booking. These parties receive only the information required to deliver their services.

Payment Processors: Our payment gateway partners process transactions securely. They are bound by their own privacy policies and PCI-DSS compliance standards.

Technology Partners: Cloud hosting, email delivery, and analytics service providers who assist in operating our platform. These partners are contractually obligated to keep your data confidential.

Legal Authorities: Government agencies, law enforcement, or regulatory bodies when required by law, court order, or to protect the rights and safety of our users or the public.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

• **Booking records** are retained for a minimum of 7 years for tax and accounting compliance under Indian law.
• **Account data** is retained for as long as your account remains active. You may request deletion at any time (subject to legal retention requirements).
• **Marketing preferences** are retained until you withdraw consent.
• **Communication records** are retained for up to 3 years for dispute resolution purposes.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

Essential Cookies: Required for the website to function correctly (e.g., session management, shopping cart).

Analytics Cookies: Help us understand how visitors interact with our website (e.g., pages visited, time spent). We use this data in aggregate form only.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. These are only set with your consent.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.

Under applicable Indian data protection laws and principles, you have the right to:

• **Access:** Request a copy of the personal information we hold about you.
• **Correction:** Request correction of inaccurate or incomplete personal information.
• **Deletion:** Request deletion of your personal information, subject to legal retention requirements.
• **Portability:** Request your data in a structured, commonly used format.
• **Withdraw Consent:** Withdraw consent for marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.
• **Grievance Redressal:** Lodge a complaint with our Grievance Officer (details below) if you believe your data rights have been violated.

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Privacy Request".

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Encrypted storage of passwords and sensitive credentials
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and vulnerability testing

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Our website may contain links to third-party websites, including airline portals, hotel booking platforms, and travel review sites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] and we will take steps to delete such information.

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the name and contact details of the Grievance Officer are:

Name: Fredly Poyyail Designation: Founder & Grievance Officer Company: Goezee Travels Address: No 14, 3rd Floor, Old BMC Building No 2, Hemant Manjrekar Road, Sion Koliwada, Mumbai 400022, Maharashtra, India Email: [email protected] Phone: +91 76880 02255

Grievances will be acknowledged within 24 hours and resolved within 30 days of receipt.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Goezee Travels No 14, 3rd Floor, Old BMC Building No 2, Hemant Manjrekar Road, Sion Koliwada Mumbai 400022, Maharashtra, India Email: [email protected] Phone: +91 76880 02255 WhatsApp: +91 76880 02255